Ready to ship items are typically processed and sent out within 1-3 business days of placing your order. Custom orders take time to make, so they run about 1-2 weeks depending on demand, complexity, and availability of materials. If you make an order with both ready to ship and custom items, the standard process is to ship everything together once the custom item(s) are complete. If you need me to handle a combination order differently, please reach out to me directly using the contact form or emailing firstname.lastname@example.org. This will likely require an additional shipping fee for the separate shipment.
MJM Made cannot be held responsible for lost, damaged, or stolen packages. Any packages marked as delivered by USPS, but are not received are the responsibility of you and your local post office. Please contact your post office should this issue arise.
Due to the handmade nature of all of my items, I am unable to accept returns or exchanges at this time. However, if you have an issue with your order, please use the contact page or email me at email@example.com.